Frequently Asked Questions
Welcome to Cally’s Creations FAQs — your place for answers about ordering, personalisation, delivery and more. 💜
I’ve answered some of the questions I’m most often asked about personalised visual supports, ordering, delivery and everything in between.
If you can’t find what you’re looking for, don’t worry — you can always get in touch and I’ll be happy to help.
Can I personalise my order?
Absolutely! 💜 Many of my visual supports can be personalised to suit your child, whether that’s adding their name, choosing a design or creating a routine that reflects what they actually do each day.
The personalisation options available are shown on each product page. If you need something a little different and you’re not sure whether it’s possible, just get in touch — I’m always happy to see what I can do.
How do I tell you what personalisation I need?
For products with personalisation options, you’ll find boxes or drop-down menus on the product page where you can enter the details I need before adding the item to your basket.
For fully customised products, such as Routine Charts, you can tell me exactly what you’d like included — so the finished resource is made around your child rather than trying to make your child fit a generic version.
Please double-check the information you enter before placing your order, especially names and spellings. If I’m unsure about anything you’ve requested, I’ll get in touch before I make it. 💜
Can you create something that isn’t listed on the website?
Absolutely! 💜 Some of my favourite resources have started with a parent saying, “I don’t suppose you could make…?”
If you need a visual support that you can’t find in the shop, please get in touch and tell me what you have in mind. I’m always happy to chat through an idea and see whether I can create something that works for your child.
Because every child is different, sometimes an off-the-shelf resource just isn’t quite right — and that’s exactly why custom requests are welcome.
If I’m able to make it, I’ll discuss the design, price and expected turnaround with you before going ahead. There’s never any obligation just for asking. 💜
How long will my order take to make?
As many of my products are handmade and personalised, please allow 3–5 working days for your order to be made before dispatch.
I’ll always aim to get your order ready as quickly as possible, and orders are often completed sooner, but the extra time allows me to make, personalise and check everything properly before it heads your way. 💜
During particularly busy periods, turnaround times may occasionally be a little longer. If this happens, I’ll keep you updated.
Delivery time is separate from the processing time above and begins once your order has been dispatched.
How much is delivery and how long does it take?
UK delivery is a flat rate of £3.99, no matter how many items you order. 💜
Orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.
Once your order has been dispatched, you’ll receive your tracking information so you can follow its journey.
Please remember that delivery time is separate from my 3–5 working day processing time, as personalised and handmade items need to be made before they can be sent.
Do you deliver outside the UK?
At the moment, orders placed through the website are available for UK delivery only.
I’d love to offer international delivery in the future, and it’s something I’m looking into. 💜
If you’re outside the UK and interested in one of my products, you’re welcome to get in touch and I can let you know if there are any options available.
Can I cancel or return a personalised order?
As many of my products are personalised or made specifically for your child, they cannot usually be cancelled or returned simply because you’ve changed your mind once I’ve started making your order.
Please double-check all names, personalisation details and choices before placing your order. 💜
If you realise you’ve made a mistake, get in touch with me as soon as possible. If I haven’t started making your order yet, I’ll always do my best to help — but I can’t guarantee that changes will be possible.
If your order arrives damaged, faulty or incorrect, please contact me and I’ll work with you to put it right.
What if my order arrives damaged or there’s a problem?
If something isn’t right with your order, please get in touch with me as soon as possible. 💜
Whether your parcel has arrived damaged, something is missing, or I’ve made a mistake with your order, please send me your order details along with a photo of the problem where possible.
I’ll take a look and work with you to get things sorted as quickly as I can.
Every order is made, checked and packed by me before it leaves Cally’s Creations, but if something does go wrong, I want to know about it so I can put it right.
Do children need an SEN diagnosis to use your visual supports?
Absolutely not. 💜
Visual supports can be helpful for any child who benefits from having information presented in a clear, visual way. Your child does not need a diagnosis to use any of the resources from Cally’s Creations.
Every child communicates, understands and manages their day differently. Some children may use visual supports regularly, while others might find them helpful for particular routines, emotions, transitions or situations.
The important thing is finding what works for your child — diagnosis or no diagnosis.
Still have a question?
Can’t find what you’re looking for? Get in touch and I’ll be happy to help. 💜